Cancellation Policy & Terms
In short: Free cancellation up to 2 hours before your agreed pickup time. Cancelling later, or not showing up, may be charged.
1. Cancellation times and fees
The following applies to all FIXATAXI bookings:
| When you cancel | Fee |
|---|---|
| More than 2 hours before pickup | No fee — completely free |
| Less than 2 hours before (driver not yet dispatched) | Up to 50% of the fare may be charged |
| The driver is already on the way or has arrived | Up to 100% of the fare may be charged |
| No-show (the passenger does not turn up) | Up to 100% of the fare may be charged |
Please note: We value our customers and look at every situation individually. If you are ill, have an emergency or another good reason, we are flexible. Just contact us as early as you can at info@fixataxi.se.
2. How to cancel
To cancel or change your booking, use one of the following:
- Email: Send a message to info@fixataxi.se with your booking number (FT-XXXX)
- Reply to your confirmation: Just hit "Reply" on the confirmation email you received when booking
Please cancel as early as you can, even if less than 2 hours remain — it helps us plan and possibly help another customer.
3. Changing a booking
Changes to the time, pickup address or destination can usually be made free of charge if you contact us at least 2 hours before pickup. Minor adjustments (for example a 15-minute delay) are normally handled at no extra cost.
4. Delayed flights
If you enter your flight number when booking, we track your arrival in real time and adjust the pickup time automatically — at no extra cost. This applies to journeys from Arlanda into Stockholm.
5. When FIXATAXI cancels
In rare cases we may have to cancel a booking, for example because of extreme weather or force majeure. If that happens:
- We tell you as early as possible
- No fees are charged
- We help you find another way to travel where we can
6. Paying a cancellation fee
If a fee is charged, we send an invoice by email. Payment is due within 14 days.
Important: By booking a taxi with FIXATAXI you confirm that you have read and accept this cancellation policy. We reserve the right to update these terms with 30 days’ notice.
7. Contact us
Questions about cancellations or terms? Get in touch:
- Email: info@fixataxi.se
- Website: fixataxi.se